Credits & Returns

Damaged or Incorrect Merchandise

If you have received broken items or have been short supplied please complete the Credit Request Form and send it to us via email at credits@ctcimports.com.au within 7 days of receiving your stock. If the credit request is approved, we will issue Credit to your account or Credit Card. If you would like the money returned to your bank account please contact us on 08 9409 7211.

Included with your request must be the following:

• Customer code and invoice number
• Photos of all broken items
• A brief description of the fault or issue

Requests for credits will NOT be accepted after 7 days from receipt of goods.

Download the Credit Request Form